300 Editions On, Part Two: The Sector That Serves Them

Last week's anniversary edition looked at what has changed in the customer over six years. This week's follow-up turns to the sector itself: its cost base, its workforce, and its estate and channels.

From a cost base that reset during covid and never reset back, to a workforce rebuilt on entirely different terms, to a high street reorganised around both physical sites and delivery, it's a look at a sector that has been reshaped, not delayed. As with last week, a small selection of charts from earlier editions runs through the piece.

This special 300th edition continues to be supported by sponsors. My thanks again to Featured Sponsor Aviko, to Datassential and others who have come on board specifically for this milestone.

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