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  • Writer's picturePeter Backman

As the future becomes ever so slightly clearer...

high street operators – restaurants, quick service, takeaways, pubs – are engaged in a rapid process of reviewing what their business will look like in the future. Some are pivoting to delivery because that seems to be an important component of the future. But it doesn’t suit all; perhaps they are in the wrong part of the country or the wrong location or sell the wrong range. I doubt whether there is enough demand for delivery to allow all operators to pivot in that direction. Other operators are downsizing to focus on those sites that are profitable, or that are likely to be profitable when the dust settles. And there is also a role for changing menu prices …

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