"I'm not a numbers person" is more dangerous in hospitality than anywhere else

Nobody bats an eyelid when someone says "I'm not a numbers person." Say "I'm not really a reader" and everyone goes quiet. That double standard is oddly costly and it might be costing hospitality more than most.

This week's insight looks at why a sector built on GP, yield, wastage and labour percentages has somehow convinced itself that numbers are someone else's job and what that means for anyone selling into it.

Then in The Numbers, I dig into the government's own price tag for the Employment Rights Act's rules for cancelling shifts: up to £1.2 billion a year. The twist? The people it's meant to help rank compensation for cancelled shifts second-from-bottom on their list of priorities. So what's the policy actually solving?

Read the full story