Is hospitality improving?

In this week’s Weekly Briefing Report, I consider how the hospitality experience has evolved in the post-covid world. It’s had to adapt significantly. Are these changes for the better?

In the numbers, I look at delivery. It continues to grow, yet no one is making money. How can it yet be sustainable? What would the world look like without delivery? Could consumers live without it? Read the full report subscribe to my free Weekly Briefing Report here.