Is your business doing enough to mitigate climate change?

In this week’s issue, I look at the action taken by accommodation and foodservice operators to reduce carbon emissions between March-September 2024. Is it enough? Figures from ONS suggest that the sector can hold its head up high compared to other sectors. But is this hiding a mixed picture?  

In my insight, I revisit customer service and share another great example of a negative quickly switched to a positive, thanks to active listening and a simple case of “what would it be like to be in your shoes?”

Read the full story here