Two signals the hospitality industry shouldn’t ignore

This week’s issue connects two signals that look separate, but aren’t.

American restaurant brands are either closing, or racing to expand in the UK at the same time. Is this just competition or the first sign that brand origin, politics and cultural sentiment are starting to influence where British consumers spend?

At the same time, operators keep saying “this generation is different” - less resilient, harder to manage. But what if the bigger risk is the story we’ve learned to tell about them? Expectations shape behaviour. Some workforce problems may be training gaps, not character flaws.

Both pieces challenge the easy explanations and matter to how hospitality businesses hire, train, position and grow.

Read the full story