Two things reshaping hospitality that aren't getting enough attention

In this week’s edition, I look at two issues that I think deserve more attention in the sector. The first maps out what rising UK summer temperatures will mean practically for staffing, costs and sourcing by 2036, making the case that weather needs to be a primary input in business planning, not background noise.

The second unpacks a Wandsworth court case in which an AI law firm recovered £7,000 for a freelance consultant for a few hundred pounds and why that changes the informal payment culture hospitality has always relied on.

It connects both shifts to the operators who are most exposed - the independents and squeezed middle who have the least capacity to absorb them. If your three-year plan doesn't yet account for either, this is a must-read. 

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